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DropDesk General FAQs

Explore our frequently asked questions

What is DropDesk?

DropDesk (drop-desk.com) is the easiest way to allow a team to work flexibly in multiple locations without ever needing a lease. Our mission is to connect the decentralized workplace through the use of our workplace-as-a-service platform.

  • We empower spaces by helping them monetize their unused areas and reach new customers. Our platform manages their marketing, bookings, billings, and memberships.
  • We help companies with distributed workforces manage their remote teams through our employer dashboard. Employers sign up for a membership that allows for access to our network of coworking locations.

DropDesk provides an all-in-one platform that helps companies save money and time by creating effective hybrid workspace models to meet the demands of today’s rapidly changing workforce. DropDesk is with you every step of the way from consulting with you to finding space, managing the day-to-day logistics (inventory, management, furniture, etc), and reporting your team’s activity at the end of each month.

This is a unique growth opportunity to help businesses adapt to hybrid work and incorporate the best elements of both remote and office-centric environments.

General FAQs

Can I book space without a membership?

Yes, you can visit the explore spaces page to view available inventory on our marketplace.

What types of workspaces are available on the marketplace?

Venues are responsible for listing and making sure the inventory they would like to promote is readily available on the DropDesk marketplace. Day passes, meeting spaces, private offices, and event space are all available for purchase.

What is the refund policy?

If you need to change a booking we ask that you let us know by reaching out to support.

Refunds are issued no questions asked if:

24 hours before the booking start time or if a DropDesk Pass membership, 30 days prior to the next billing cycle.

Are the spaces COVID-19 Safe?

Yes, all of our hosts need to abide by our cleaning and sanitization guidelines. 

What amenities are available?

Amenities will vary from one space to another, so we recommend that you check the what the space offers on our locations page.

Most spaces include: coffee, water, teas, snacks, and high-speed wifi. Other coworking spaces may offer printing, outdoor space, bike storage, kitchen, fridge, microwave, whiteboards, phone booths, roof decks, standing desks, pet friendly, and more.

Certain amenities may be reserved exclusively for full-time members or higher package tiers.

Feel free to reach out to us when in doubt.

Can I easily upgrade or downgrade my account?

Yes you can! Simply reach out to our support team. Keep in mind that changing your status will refresh your membership immediately and will start a new monthly cycle with your new membership tier.

What is the best way to reach support?

You can reach us by email: support@dropdesk.io or call our support number: +1-917-310-4662.

Where can I find the user agreements or terms?