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How to Update Your Host Profile

ByGraham Beck
Last updated: April 30, 2026•3 min read

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Graham Beck
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Graham Beck

Graham Beck is the Co-founder and CEO of DropDesk, a platform dedicated to a singular, transformative mission: unlocking the potential of underutilized spaces to foster human connection.

Graham Beck
Graham Beck

Graham Beck is the Co-founder and CEO of DropDesk, a platform dedicated to unlocking the potential of underutilized spaces to foster human connection.

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Quick Answer

Your responsiveness directly impacts your booking success. To ensure you never miss an inquiry or booking alert, keep your profile and contact preferences up to date. You can easily update your name, password, and profile picture in the DropDesk Spaces App or on the web portal. To change where your SMS and email notifications go, you will need to update your Contact under your Host Profile. Always make sure your listed phone number supports SMS text messaging! If you are going to be away, you can easily update the notification number under the Venue.

Why Keeping Your Profile Updated Matters

On DropDesk, speed and communication are everything. Keeping your profile current ensures smooth communication, builds stronger relationships with users, and maintains your professional presence on the platform.

Following these two profile best practices will instantly improve your guest experience:

  • Upload a clear profile picture: A welcoming photo puts a face to the space. It helps guests recognize you or your staff when they arrive, which greatly improves their in-person experience and helps secure repeat bookings.
  • Provide an SMS-enabled mobile number: You will receive real-time text alerts for booking notifications, user inquiries, and space activity. If your listed number is a landline or VOIP that cannot receive texts, you risk missing time-sensitive bookings.

Host Profile vs. Venue Contact Info: What Is The Difference?

Before you start making changes, it is important to understand the difference between your Host Profile Contact Info and your Venue's Contact settings.

1. Your Host Profile (Editable)

This represents your actual Host account. You can update these details at any time:

  • Your display name
  • Your profile picture
  • Your login password
  • Mobile Number

Your Host Profile is your personal account where you will receive confirmations and notifications. If you have a change in staff or mobile numbers have changed for any reason, you should update your Host contact info.

Important Note: For security reasons, the primary email address used to create your account cannot be edited directly within your personal profile settings (you will need to reach out to support to change this).

2. Venue Contact Info (Editable)

Venue Contact email and phone number can be updated at any time. If there is a temporary change — for example, a staff member is out of the office on that day — you can easily update the Venue Contact settings so nothing is missed.

Step-by-Step: How to View or Edit Your Profile

Updating your admin profile only takes a minute. Here's how to do it:

  1. Open your DropDesk Spaces App.
  2. Click the main menu icon.
DropDesk dashboard showing profile dropdown menu in the top right corner

Click on your profile icon in the top right corner to access your profile settings.

  1. Tap your name or profile picture at the top of the screen.
  2. Click the blue Edit button in the top right corner.
  3. Make your desired changes (Name, Profile Picture, or Password).
Edit Profile page showing fields for name, email, phone, address, about section, and password update

Update your profile information and click Save Changes when finished.

  1. Click Save to lock in your updates.

Need Help?

Need assistance updating your primary account email or phone number? Have questions about your notification settings? Our Host Support team is always here to help. Visit our Help Center to get in touch.

Related Host Guides

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  • How to Add, Update, or Pause a Location
  • How to List Your Space, Service, or Activity
  • How to Use Keywords to Increase Visibility and Bookings
  • Understanding Advanced Package Features & Inventory Management
  • Venue vs. Package-Level Guest Instructions
  • Instant Bookings vs. Host Approved Bookings
  • How to Use Blackout Dates to Manage Your Availability
  • How to View Messages & Approve Bookings
  • How to View & Manage Your Activity Calendar
  • Adding Short-Form Videos To Your Listings